FAQ

What do I do if I get the wrong order?

If you get a wrong order contact Junaid customer care via Email: customercare@syedjunaidalam.com Or contact us directly through WhatsApp: 0097336985553

How can I give my feedback about my order?

After you receive you product you will receive an email asking you about you feedback.

How long is the delivery time?

Delivery time usually takes 2 - 7 days but can take longer if your region is far from city centers. You can email us your order ID and we will provide you with an Aramex tracking code to use.

How can I apply ECP (exclusive customer program)?

Once your purchase equals BD50 or more (At our physical stores only), you will provided with a pamphlet to fill in your details and an ECP card will be mailed to you. (Good purchased online do not count towards ECP points)

How to apply for a vacancy in Syed Junaid Alam W.L.L?

You may apply for vacancies by sending your resume to jobsbahrain@syedjunaidalam.com or apply directly to SJA head office.

What are the Junaid branch timings?

Junaid Branches are usually open 10:00 AM till 10:00 PM, but some of our branches in Saudi open 9:00 AM till 2:00 PM then open again at 4:00 PM till 10:00 AM.

How can I find Junaid branches?

To find our Junaid branches you can click on our World of Junaid or Our locations to view a map of Junaid Stores.

Which countries do you deliver to?

We currently only delivery to the GCC (Bahrain, Kuwait, Oman, Kingdom of Saudi Arabia).

How do I contact customer support?

You can contact customer care via Email: customercare@syedjunaidalam.com Or WhatsApp: 0097336985553 Or call center: +973 17737007

Where can I check your delivery policies?

By clicking on delivery information in the footer menu or our policies tab.

How do I order a gift for someone?

To order a gift for someone, after adding your billing information you can change the shipping information to the person’s address.

How will I know when my registration is complete?

You will receive a confirmation email after you have signed up.

How can I cancel my order?

Once the order is confirmed on Junaid website, you cannot cancel the order manually. But you can contact us and we will cancel it for you. Email: customercare@syedjunaidalam.com WhatsApp: 0097336985553

How do I order from Junaid website?

Ordering a product is takes a few easy steps: 1. Add a product to your cart. 2. Hover over the bag icon and click on checkout. 3. Register an account or proceed as a guest and enter your details. 4. Enter your shipping and billing information. 5. Enjoy your purchase!

How do I track my order?

Paste the tracking number in Aramex website www.aramex.com (You can find your tracking number and the courier company name in the confirmation email sent to you after your order was placed).

What are my payment options?

Cash upon delivery to the country of Bahrain only available in our website, and by specific Credit cards. Within Bahrain Benefit pay is available as well.

How do I leave a review for the fragrance or accessories?

A review form will be sent to you 1 day later after your purchase where you can review our products or our delivery service.

What Delivery company do you use?

We only employ a single courier at the moment which is Aramex.

Do you have express delivery service ?

This service is only available for some areas ( Bahrain & UAE ). Delivery will be in accordance with the opening hours of the Head Office from 8 AM to 5 PM.

What happens to my order when I don’t receive it ?

If the delivery directly from the company Syed Junaid. You will be contacted by one of our staff to arrange the delivery time so please respond to such calls for not to cause any delay in your order delivery. Also, please make sure you are available at the agreed time and location.